KaDeWe Services

Tours of the legendary KaDeWe

Explore the legendary KaDeWe and learn lots of interesting things, from its beginnings to the department store’s presence today. We would like to accompany you and your guests on an individual tour, which offers you an introduction to an unforgettable shopping experience. We offer our KaDeWe store tour on Tuesday, Wednesday and Thursday. Simply fill out the adjoining form and send it to us if we have sparked your interest. We will then confirm your booking. We would already like to wish you and your companions a stimulating stay and look forward to your visit to KaDeWe.


Tauentzienstr. 21–24

10789 Berlin

Telephone: 030 2121 - 2053

Postal address

KaDeWe Berlin

10772 Berlin

Fax: 030 2121 - 1156

Contact persons

Ines Hell and Kathrin Neumann

Telephone: 030 2121 - 2053/ 2056


Tours conducted in German / English / French  / Spanish

Duration of tour min. 1 ½ hours


Services such as a champagne reception, light lunch, etc. can be agreed upon and booked extra.

My tour


Please pull the arrow to the right

Cancellation at no charge is possible by e-mail up to three days before the date. Please let us know by that time exactly how many people will be participating.


Our porter is available during the week from midday and on Saturdays from 11 am. He will carry your shopping for you free of charge from the checkout to your car in the car park or to your taxi. If required, please speak to our checkout assistants.


+49 30 21212056

Cloakroom and Luggage Storage

You can leave your coats and jackets as well as your shopping at our Service Centre on the 3rd floor free of charge - 20 m across from the bridge on the 3rd Floor to the car park 1.

Tel. +49 (0)30 21 21 25 06

Customer Services

Unfortunately even we cannot always completely check all our products. Should you find a fault with your purchase from KaDeWe, we will do our utmost to resolve the matter quickly, without complications and to your full satisfaction. Should you have any questions, suggestions or complaints, our customer services on the 5th floor are always willing to listen. Our top priority is to fulfil your every wish and to always do better for you.


+49 30 21212053
+49 3021212056 
+49 30 21212057


Personal Shopping

Time is a luxury nowadays, so let us make time for you!

Our VIP Service specialists will make your shopping trip into a unique individual experience. We cater specifically to your personal preferences, ideas and wishes.

After an informal discussion and a thorough image consultation, we compile an exclusive selection just for you, from which you can pick out and try on your favourite items. Enjoy your visit to our store in a private atmosphere & with a sparkling glass of champagne or a stimulating espresso.


All that´s needed from you is a phone call, and your Personal Shopper will put together a fashion collection selected individually for you in time for your next visit & based entirely on your preferences, sizes, favourite colours and brands. Then, at the arranged time, you can try on everything in a private atmosphere with champagne or espresso.

In order to recommend a package perfectly suited to you every time, we consult with you and gather information about your style, your personality, your preferences and wishes, and your favourite brands and products.

Telefon: +49 30 2121 2552

"Just in time" Shopping-Service

We will happily provide you with a Personal Shopper who will accompany, serve and expertly advise you throughout your visit to KaDeWe. Should there be long queues at the cash register, you can relax whilst we queue up for you. We can, of course, also take care of posting for your chosen items if you require it.

Telefon: +49 30 2121 2552

5-star Hotel Service

In case you don´t have time to visit our store, we can arrange delivery or personally deliver the desired items to your hotel.

+49 30 2121-2554

Concierge Service

We will be happy to reserve concert or theatre tickets for you, book you a hotel room or arrange a table at your favourite restaurant.

+49 (0)30 2121-2554 



We have wheelchairs available at the information desk on the Ground Floor / Entrance Tauentzienstraße. Please ring beforehand, if possible, to check availability so that we can make a reservation for the period required.


+49 30 21212345

Gift-Wrapping Services

Our expertise is to make even the smallest gift stand out. Arrive with personalised packaging for your gift and our team will be delighted to help you. The packing/gift-wrapping service is in the Service Center on the 3rd Floor (bridge to car park I). Personalised packaging requests can be carried out at an extra cost on the 6th floor.

Our team at the "Verpackungszauber" can also organise all the decorations for your party or have your venue individually decorated for a special event.



Nils Fredersdorf

+49 30 21212650



Our KaDeWe catering service provides you with a great and highly qualified catering team who can arrange a cold and hot food menu for any number of people, be it five or 5,000 guests. They can provide you with everything from the teaspoon to the marquee and guarantee excellent quality and a smooth-running event.

KaDeWe Cateringservice
Tauentzienstr. 21-24
10789 Berlin

Tel. +49 30 2121 2700
Fax +49 30 2121 2610