Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 09:00 PM
Saturday09:30 AM – 08:00 PM
Opened today: 10:00 AM – 08:00 PM 

Services

CUSTOMER SERVICE

T +49 30 21 21 20 53, +49 30 21 21 20 56, +49 30 21 21 20 57
E
service@kadewe.dekundenservice@kadewe.com

Our customer service offers you the following services:

ALTERATION SHOP

In our alteration shop, you can have garments individually adjusted.
T +49 30 21 21 0

AUTOMATIC CASH DISPENSERS

Four ATMs on the ground floor, on the 1st and 2nd floors and on our Sechsten (6th floor).

AUX VILLES DU MONDE

Our Department Stores are part of the international luxury travel magazine Aux Villes Du Monde. Download the app with the same name to make an appointment with one of our concierges. You will also find information and invitations to exclusive events and promotions here.

BEAUTY LOUNGES

In our beauty lounges on the ground floor and on the 3rd floor, we pamper you with facials and body treatments. Arrange your personal appointment here.

CATERING SERVICE

The team of the catering service in the Sechsten (6th floor) prepares cold and warm meals as well as drinks for up to 5,000 people according to your individual wishes. Tarts with personalized decoration can also be made on request. Outside our regular opening hours, we are happy to host your event on our Sechsten (6th floor). You can find further information in our Sechsten (6th floor).

T +49 30 21 21 27 00
F +49 30 21 21 26 10
cateringservice@kadewe.de

CHAUFFEUR AND LIMOUSINE SERVICE

Our free limousine service with chauffeur drives you in the Audi SQ7 to your desired destination within Berlin. Monday–Friday, 12–8 pm. On request at our customer service on the 5th floor.

COLLECTION CASH REGISTER

This cash register is located at the customer service on the 5th floor. Excluded are the goods of tenants and from our Sechsten (6th floor).

DEVISE EXCHANGE

US Dollar, Swiss Franc, British Pound. Customer service, 5th floor.

GIFT BASKET SERVICE

In our Sechsten (6th floor), we will put together a suitable gift for every occasion as a gift basket according to your individual wishes.
T +49 30 21 21 23 90
praesentservice@kadewe.com

GIFT CARDS

At each cash register on the 1st, 2nd, 3rd, 4th and 5th floor.

GIFT LIST

Compilation of various gift suggestions according to the customer’s wishes. Articles for sale via our customer service on the 5th floor.

HOTEL AND RESTAURANT INFORMATION

Our customer service on the 5th floor will provide you with information about Berlin restaurants and hotels that meet your requirements.

LOYALTY CARD

Our loyalty card offers you, the cardholder, advantages such as numerous invitations to promotions and events and is valid for all three KaDeWe Group stores. You will receive further information via our customer service on the 5th floor and here.

LUGGAGE CARRIER SERVICE

Free luggage carrier service on request at every cash desk on all floors. Monday–Friday, 12–8 pm

MADE-TO-MEASURE SERVICE

At Patrick Hellmann on the 1st floor, shirts, coats, jackets, suits and trousers are tailor-made. More than 5,000 fabrics as well as numerous collar and cuff shapes are available.
T +49 30 21 01 61 33

PACKAGING MAGIC

We produce special packaging, for example with balloons, at a charge on the 5th floor.
T +49 30 21 21 26 50

PACKAGING SERVICE

Our customer service on the 5th floor packs your products purchased at KaDeWe free of charge.

PERSONAL SHOPPING SERVICE

Let our employees compile an individual product selection for you by telephone agreement. In the Personal Shopping Suites on the 5th floor, you will be advised free of charge over a glass of champagne while you select your favourite items. You can also make use of the service for gifts. We will take care of shipping your purchases for you.
T +49 30 21 21 25 54
personal-shopping@kadewe.com
Customer service, 5th floor

SHIPPING SERVICE

Free shipping of purchases from 150.00 Euro within Germany. Chargeable delivery by DHL worldwide. At every cash register on all floors.

SHOPPING ON DEMAND

The Instant Messaging Service of KaDeWe fulfills your shopping wishes with the On-Demand-Service via WhatsApp or e-mail and delivers to your desired address within Germany at a charge.

STORE-TOUR

On request, you can take part in a chargeable store tour in the KaDeWe on Tuesday, Wednesday and Thursday. Registration via kundenservice@kadewe.de or at customer service on the 5th floor.

TAX FREE SERVICE

Global Blue refunds the VAT on the 5th floor to customers who are resident outside the EU and export goods purchased from us abroad.

WARDROBE AND LUGGAGE STORAGE

Free wardrobe and luggage storage at customer service on the 5th floor.

WATCH AND JEWELLERY SERVICE

Cleaning and repair of your watches and jewellery on the 3rd floor.

WHEELCHAIR SERVICE

The wheelchair service is located at the information desk on the ground floor, entrance Tauentzienstraße. If possible, please call before your visit so that we can provide you with a wheelchair.
T +49 30 21 21 23 45

FLOOR INFORMATION

ALTERATION SHOP
3rd floor

AUTOMATIC CASH DISPENSERS
ground floor, 1st, 2nd and 6th floor

BABY-CARE ROOM
6th and 7th floor

BARRIER-FREE TOILETS
6th and 7th floor

BEAUTY LOUNGES
ground floor and 3rd floor

CATERING SERVICE
6th floor

CHARGING STATION
Global Blue Lounge, 5th floor

CHAUFFEUR AND LIMOUSINE SERVICE
5th floor

COLLECTION CASH REGISTER
5th floor

CUSTOMER SERVICE
5th floor

DEVISE EXCHANGE
5th floor

GIFT BASKET SERVICE
6th floor

GIFT CARDS
At each cash register on the 1st, 2nd, 3rd, 4th and 5th floor.

GIFT LIST
5th floor

HAIR SALON
3rd floor

HOTEL AND RESTAURANT INFORMATION
5th floor

INFORMATION
ground floor

LOST-AND-FOUND OFFICE
5th floor

LOYALTY CARD
5th floor

LUGGAGE CARRIER SERVICE
on all floors

MADE-TO-MEASURE SERVICE
1st floor, Patrick Hellmann

PACKAGING MAGIC
5th floor

PACKAGING SERVICE
5th floor

PARKING LOT
parking garage I and II

PERSONAL SHOPPING SERVICE
5th floor

PHARMACY
ground floor, entrance Passauer Straße

RESTAURANTS AND BARS
6th and 7th floor

SHIPPING SERVICE
At every cash register on every floor.

SHOE POLISHING SERVICE
1st floor

STORE-TOUR
5th floor, Meeting point by arrangement

TAX FREE SERVICE
5th floor

TAXI SERVICE
ground floor

TELEPHONE
5th floor

TOILETS
1st, 2nd, 5th, 6th and 7th floor

TRAVEL AGENCY
ground floor, entrance Passauer Straße

WARDROBE AND LUGGAGE STORAGE
5th floor

WATCH AND JEWELLERY SERVICE
3th floor

WHEELCHAIR SERVICE
ground floor