Services
Since 1907 and into the future. What has made KaDeWe so unique since the start is our customer service and our polished services. We would like to tell you about these below. Our customer services department is located on the Fifth Floor and is always available during normal opening hours.
To contact KADEWE customer service:
KaDeWe Head office
T +49 30 21 21 0
CUSTOMER SERVICE
T +49 30 21 21 20 53
T +49 30 21 21 20 56
T +49 30 21 21 20 57
E service@kadewe.de
E kundenservice@kadewe.de
Our customer service:
At KaDeWe, we offer you an A-Z of services to make your shopping experience in Berlin even better. There are 35,000 products awaiting you at KaDeWe’s legendary Die Sechste. Our catering service is also able to offer you our culinary highlights to go, with the experienced and highly-qualified KaDeWe catering service team ready to arrange hot and cold catering for five to 5,000 people, organise your events from teaspoon to marquee, and guarantee you a smooth process with a high level of quality.
After consultation with our customer services department, we will drive you in an Audi Q8 from KaDeWe to your desired destination in Berlin. At our personal shopping lounge on the Fifth Floor, you can relax with a glass of champagne or an espresso while your personal shopper compiles an initial selection for you – completely in line with your personal taste, your wishes and in keeping with the occasion. You can also make use of the personal shopping service for gifts and homeware.
And we would also like to offer you a moment of relaxation in the midst of the hustle and bustle of Berlin. In the beauty lounges, you will be spoiled with treatments from international skincare brands – choose your preferred treatment from brands such as Dermalogica, La Prairie or Shiseido and find out more either on the Ground or Third Floor, directly at the beauty brand counters or at customer services.
Our costumer services offer you following services:
ALTERATION SHOP
If you have found your desired garment and the fit or length is not quite right, our in-house alteration service offers quick help. You can have garments individually altered at the alteration studio on the Second Floor. Click here for more information about our alteration service.
T +49 30 21 21 0
BEAUTY LOUNGES
Turn your visit into a pampering experience at our beauty lounges and the Treat Beauty Loft. Choose your preferred treatment from renowned international skincare product brands in our beauty lounges on the Ground and Third Floors. Information and booking: Overview of beauty lounges at KaDeWe!
Bureau de change
US dollars, Swiss francs, British pounds
Customer services
Fifth Floor
cashpoints
There are two cashpoints at KaDeWe: on the Third and Sixth Floor.
CATERING SERVICE
The catering service team at Die Sechste prepares hot and cold meals as well as drinks for up to 5,000 people, to meet your individual requirements. We would also be delighted to host your event at Die Sechste outside of our normal opening hours. Visit Die Sechste for more information or click here: KaDeWe’s catering service.
T +49 30 21 21 27 00
E cateringservice@kadewe.de
celebration wrapping
Special wrapping with balloons, for example, is available for a fee on the Fourth Floor.
T +49 30 21 21 26 50
CHAUFFEURED shuttle SERVICE
Our free chauffeured limousine service takes you to a destination of your choice in Berlin. Click here for more information about
our chauffeured limousine service.
CHILDCARE
Would you like to discover our store, but know that your child is in the best hands? With childcare from Berliner Stadtkinder, you can take a relaxed stroll through KaDeWe – and your child will have just as great a time as you do. Book your childcare here now.
cloakroom AND BAGGAGE STORAGE
A free cloakroom and baggage storage service is located at customer services on the Fifth Floor.
GIFT hamper SERVICE
At Die Sechste, we can create a gift to suit any occasion for you in the form of a gift hamper, put together to meet your individual requirements. Click here for inspiration from our selection of gift hampers and boxes!
T +49 30 21 21 23 90
E praesentservice@kadewe.de
GIFT CARDS
At every cash desk on the Ground, First, Second, Third, Fourth and Fifth Floors and at the Food Service on the Sixth Floor. Cannot be redeemed at Restaurant Wintergarten on the Seventh Floor. You can also purchase gift vouchers at our online gift voucher shop.
HOTEL AND RESTAURANT INFORMATION
Information about Berlin restaurants and hotels in line with your requirements can be obtained via our customer services department on the Fifth Floor.
LOYALTY CARD
Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information about our store card, please visit customer services on the Fifth Floor or click here: Your KaDeWe loyalty card.
made-to-measure tailoring service
Shirts, coats, jackets, suits and trousers can be customised at Patrick Hellmann on the First Floor. Choose from more than 5,000 materials and a wide range of collar and cuff designs.
T +49 30 21 01 61 33
mobile payment options
In addition to cash, debit and credit card, at KaDeWe you can make use of the following payment methods:
– Alipay
– Apple Pay
– Google Pay
– WeChat Payment
Click here for further information about KaDeWe’s mobile payment options.
porter service
Free porter service on request at every cash desk on all floors.
Monday–Friday, 12:00 to 20:00.
PHARMACY
Medicines, orthomolecular medicine or Ayurveda: Everything for your health and well-being can be found in the pharmacy on the groundfloor. You can also get advice in ten different languages.
Monday–Saturday, 9AM–8PM
T +49 30 23 62 08 87
apothekeimkadewe.de
savings scheme
Our savings scheme is located at customer services on the Fifth Floor. Goods from concessions and Die Sechste excluded.
SHIPPING SERVICE
Free shipping to addresses in Germany for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. At every cash desk on all floors.
STORE-TOUR
On request and for a fee, you can take part in a KaDeWe store tour from Monday to Friday. Register via kundenservice@kadewe.de or at customer services on the Fifth Floor.
TAX FREE SERVICE
Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue on the Fifth Floor.
T +49 30 21 21 22 45
WATCH AND JEWELLERY SERVICE
Our watch and jewellery cleaning and repair service can be found on the Third Floor.
WHEELCHAIR SERVICE
The wheelchair service is located at the information point on the Ground Floor, Tauentzienstrasse entrance. If at all possible, please call ahead of your visit to allow us to get your wheelchair ready for you.
T +49 30 21 21 23 45
wifi
Customer Wi-Fi is available free of charge in the store.
wrapping service
Our customer services department on the Fifth Floor will be happy to wrap products bought at KaDeWe free of charge.
FLOOR INFORMATION
ALTERATION SHOP
2nd floor
AUTOMATIC CASH DISPENSERS
3rd and the 6th floor
BABY-CARE ROOM
5th and 7th floor
BARRIER-FREE TOILETS
7th floor
BEAUTY LOUNGES
ground floor and 3rd floor
CATERING SERVICE
6th floor
CHAUFFEUR AND LIMOUSINE SERVICE
5th floor
COLLECTION CASH REGISTER
5th floor
CUSTOMER SERVICE
5th floor
DEVISE EXCHANGE
5th floor
GIFT BASKET SERVICE
6th floor
GIFT CARDS
At each cash register on the ground floor and on the 1st, 2nd, 3rd, 4th and 5th floor. At the order reception on the 6th floor.
GIFT LIST
5th floor
HAIR SALON
3rd floor
HOTEL AND RESTAURANT INFORMATION
5th floor
INFORMATION
ground floor
LOST-AND-FOUND OFFICE
5th floor
LOYALTY CARD
5th floor
LUGGAGE CARRIER SERVICE
on all floors
MADE-TO-MEASURE SERVICE
1st floor, Patrick Hellmann
PACKAGING MAGIC
4th floor
PACKAGING SERVICE
5th floor
PARKING LOT
Contipark parking garage at KaDeWe
PERSONAL SHOPPING SERVICE
5th floor
PHARMACY
Groundfloor
RESTAURANTS AND BARS
6th and 7th floor
SHIPPING SERVICE
At every cash register on every floor.
SHOE POLISHING SERVICE
1st floor
STORE-TOUR
5th floor, Meeting point by arrangement. Upon request.
TAX FREE SERVICE
5th floor
TAXI SERVICE
ground floor
TOILETS
1st, 2nd, 5th, 6th and 7th floor
WARDROBE AND LUGGAGE STORAGE
5th floor
WATCH AND JEWELLERY SERVICE
3th floor
WHEELCHAIR SERVICE
ground floor