Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 09:00 PM
Saturday09:30 AM – 08:00 PM
Today closed

Services

customerservice

Our concierge and customer services on the 5th floor offer the following services:
Chauffeur and limousine service
Hotel and restaurant service
Currency exchange
Lost property office
Gift registry
Gift Cards
Loyalty card

T +49 30 21 21 20 53, +49 30 21 21 20 56, +49 30 21 21 20 57
E service@kadewe.de, kundenservice@kadewe.com

Alteration service

Clothing bought in our department store or elsewhere can be altered according to your needs at our alteration service on the third floor.

T +49 30 21 21 25 26

Aux Villes du Monde

As one of the world’s most famous department stores, the KaDeWe is part of Aux Villes Du Monde – an international association of the world’s most prestigious department stores. Download the Aux Villes du Monde App to make an appointment with one of our concierges. You will also find exclusive events, invitations and promotions. http://www.auxvillesdumonde.com/de/contents/avdm_app

Cateringservice

The catering service team on the 6th floor will prepare buffets and BBQs for your birthday, wedding or company celebrations. Catering is offered for up to 5,000 people with cold and hot meals, snacks and drinks. Personalized cakes and pies are also part of the catalogue. Events can also be held in our department store after the regular opening hours.

T +49 30 21 21 27 00
F +49 30 21 21 26 10
E cateringservice@kadewe.de

Hamper Service

Our gift baskets, available on the 6th floor and in the online shop, are a gift suitable for every occasion.

T +49 30 21 21 23 90
E praesentservice@kadewe.com

Limousine Service

Our limousine service with chauffeur will transport you in the Audi SQ7 to your desired destination within Berlin.

T +49 30 21 21 22 45

Packaging

On the fifth floor we will pack your shopping in gift wrapping free of charge.

T +49 30 21 21 26 50

Personal Shopping Service

Let our employees arrange an individual product selection by telephone. In the personal shopping suites on the 5th floor, you will be given a free glass of champagne while you choose your favorite pieces. You can also use the service for gifts. We will arrange shipment for your purchases.

T +49 30 21 21 25 54
E personal-shopping@kadewe.com

Shipping service

From a purchase value of 150 euros we deliver your purchases free of charge to a desired address within Berlin.

tailoring service

Patrick Hellmann on the 1st floor offers tailer-made alterations for shirts, coats, jackets, suits and trousers. More than 5,000 fabrics and a variety of collar and cuff shapes are available.

T +49 30 21 01 61 33

Tax Free Service

Customers who live outside the EU and export goods through us can have their VAT reimbursed by Global Blue on the 5th floor.

Wheelchair service

The wheelchair service is located on the ground floor (entrance Tauentzienstraße). If possible, please call us so that we can provide you with a wheelchair for your visit.

T +49 30 21 21 23 45

 

Floor plan

Alteration service
3rd floor

ATM
Ground floor, 1st, 2nd, 3rd and 6th floor

Barrier-free toilets
6th and 7th floor

Beauty-Lounges
Ground floor and 3rd floor

Cateringservice
6th floor

Car wash
Car park I and II

Chauffeur and limousine service
5th floor

Changing room
6th and 7th floor

Concierge service
5th floor

Currency exchange
5th floor

Customer Service
5th floor

Hair stylist
3rd floor

Lost property office
5th floor

Wardrobe Storage
5th floor 

Luggage storage
3rd floor (accessible from car park I)

Gift registry
5th floor

Gift Cards
5th floor

Hotel and restaurant service
5th floor

Information
ground floor

Loyalty card
5th floor

Alteration service
1. floor

Parking
car park I and II

Personal Shopping Service
5th floor

Hamper Service
6th floor

Travel agency
Ground floor (entrance Passauer Straße)

Restaurants and Bars
6th and 7th floor

Wheelchair service
ground floor

General pay office
5th floor

Shoe cleaning service
1st floor

Tax Free service
5th floor

Taxi service
Taxi service

Telephone
6th floor

Toilets
1st, 2nd, 5th, 6th and 7th floor

Porter service
All cashiers

Watch and jewellery service
3rd floor

Packaging service
5. Etage

Pharmacy
Ground floor (entrance Passauer Straße)

Shipping service
all cashiers