Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 09:00 PM
Saturday09:30 AM – 08:00 PM
Opened today: 09:30 AM – 08:00 PM 

Services

Since 1907 and into the future. What has made KaDeWe so unique since the start is our customer service and our polished services. We would like to tell you about these below. Our customer services department is located on the Fifth Floor and is always available during normal opening hours.

To contact KADEWE customer service:

KaDeWe Head office

T +49 30 21 21 21 

CUSTOMER SERVICE

T +49 30 21 21 20 53
T +49 30 21 21 20 56
T +49 30 21 21 20 57
E
service@kadewe.de
E
kundenservice@kadewe.de

our customer service:

At KaDeWe, we offer you an A-Z of services to make your shopping experience in Berlin even better. There are 35,000 products awaiting you at KaDeWe’s legendary Die Sechste. Our catering service is also able to offer you our culinary highlights to go, with the experienced and highly-qualified KaDeWe catering service team ready to arrange hot and cold catering for five to 5,000 people, organise your events from teaspoon to marquee, and guarantee you a smooth process with a high level of quality.

After consultation with our customer services department, we will drive you in an Audi Q3 from KaDeWe to your desired destination in Berlin. At our personal shopping lounge on the Fifth Floor, you can relax with a glass of champagne or an espresso while your personal shopper compiles an initial selection for you – completely in line with your personal taste, your wishes and in keeping with the occasion. You can also make use of the personal shopping service for gifts and homeware.

And we would also like to offer you a moment of relaxation in the midst of the hustle and bustle of Berlin. In the beauty lounges, you will be spoiled with treatments from international skincare brands – choose your preferred treatment from brands such as Dermalogica, La Prairie or Shiseido and find out more either on the Ground or Third Floor, directly at the beauty brand counters or at customer services.

our customer services offer you the following services:

ALTERATION SHOP

If you have found your desired garment and the fit or length is not quite right, our in-house alteration service offers quick help. You can have garments individually altered at the alteration studio on the Second Floor. Click here for more information about our alteration service.

T +49 30 21 21 0

BEAUTY LOUNGES

Turn your visit into a pampering experience at our beauty lounges and the Treat Beauty Loft. Choose your preferred treatment from renowned international skincare product brands in our beauty lounges on the Ground and Third Floors. Information and booking: Overview of beauty lounges at KaDeWe!

Bureau de change

US dollars, Swiss francs, British pounds
Customer services
Fifth Floor

cashpoints

There are four cashpoints at KaDeWe: on the Ground, Second, Third and Sixth Floors.

CATERING SERVICE

The catering service team at Die Sechste prepares hot and cold meals as well as drinks for up to 5,000 people, to meet your individual requirements. We would also be delighted to host your event at Die Sechste outside of our normal opening hours. Visit Die Sechste for more information or click here: KaDeWe’s catering service.

T +49 30 21 21 27 00
F +49 30 21 21 26 10
cateringservice@kadewe.de

celebration wrapping

Special wrapping with balloons, for example, is available for a fee on the Fourth Floor.

T +49 30 21 21 26 50

CHAUFFEURED shuttle SERVICE

Our free chauffeured limousine service takes you to a destination of your choice in Berlin in an Audi Q8. Click here for more information about
our chauffeured limousine service.

cloakroom AND BAGGAGE STORAGE

A free cloakroom and baggage storage service is located at customer services on the Fifth Floor.

GIFT hamper SERVICE

At Die Sechste, we can create a gift to suit any occasion for you in the form of a gift hamper, put together to meet your individual requirements. Click here for inspiration from our selection of gift hampers and boxes!

T +49 30 21 21 23 90
E praesentservice@kadewe.de

GIFT service

Compilation of various gift ideas in line with customer requirements. Items sold via our customer services department on the Fifth Floor.

GIFT CARDS

At every cash desk on the Ground, First, Second, Third, Fourth and Fifth Floors and at Order Processing on the Sixth Floor. Cannot be redeemed at Restaurant Le Buffet on the Seventh Floor. You can also purchase gift vouchers at our online gift voucher shop.

HOTEL AND RESTAURANT INFORMATION

Information about Berlin restaurants and hotels in line with your requirements can be obtained via our customer services department on the Fifth Floor.

LOYALTY CARD

Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information about our store card, please visit customer services on the Fifth Floor or click here: Your KaDeWe loyalty card.

made-to-measure tailoring service

Shirts, coats, jackets, suits and trousers can be customised at Patrick Hellmann on the First Floor. Choose from more than 5,000 materials and a wide range of collar and cuff designs.

T +49 30 21 01 61 33

mobile payment options

In addition to cash, debit and credit card, at KaDeWe you can make use of the following payment methods:

– Alipay
– Apple Pay
– Google Pay
– WeChat Payment

Click here for further information about KaDeWe’s mobile payment options.

Personal shopping service

Let our staff compile an individual product selection by prior arrangement by phone. In the personal shopping suite on the Fifth Floor, you can receive a free consultation while you select your favourite items. You can also make use of the service for gifts. Click here for further information about our personal shopping service.

T +49 30 21 21 25 54
E personal-shopping@kadewe.de
Customer services
Fifth Floor

porter service

Free porter service on request at every cash desk on all floors.
Monday–Friday, 12:00 to 20:00.

savings scheme

Our savings scheme is located at customer services on the Fifth Floor. Goods from concessions and Die Sechste excluded.

SHIPPING SERVICE

Free shipping to addresses in Germany for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. At every cash desk on all floors.

SHOPPING ON DEMAND

KaDeWe’s instant messaging service fulfils your shopping needs with the on demand service by WhatsApp or email, and delivers to your desired address in Germany for a fee.

STORE-TOUR

On request and for a fee, you can take part in a KaDeWe store tour from Monday to Friday. Register via kundenservice@kadewe.de or at customer services on the Fifth Floor.

TAX FREE SERVICE

Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue on the Fifth Floor.

T +49 30 21 21 22 45

WATCH AND JEWELLERY SERVICE

Our watch and jewellery cleaning and repair service can be found on the Third Floor.

WHEELCHAIR SERVICE

The wheelchair service is located at the information point on the Ground Floor, Tauentzienstrasse entrance. If at all possible, please call ahead of your visit to allow us to get your wheelchair ready for you.

T +49 30 21 21 23 45

wifi

Customer Wi-Fi is available free of charge in the store.

wrapping service

Our customer services department on the Fifth Floor will be happy to wrap products bought at KaDeWe free of charge.

FLOOR INFORMATION

ALTERATION SHOP
2nd floor

AUTOMATIC CASH DISPENSERS
ground floor, 2nd, 3rd and the 6th floor

BABY-CARE ROOM
5th and 7th floor

BARRIER-FREE TOILETS
7th floor

BEAUTY LOUNGES
ground floor and 3rd floor

CATERING SERVICE
6th floor

CHAUFFEUR AND LIMOUSINE SERVICE
5th floor

COLLECTION CASH REGISTER
5th floor

CUSTOMER SERVICE
5th floor

DEVISE EXCHANGE
5th floor

GIFT BASKET SERVICE
6th floor

GIFT CARDS
At each cash register on the ground floor and on the 1st, 2nd, 3rd, 4th and 5th floor. At the order reception on the 6th floor.

GIFT LIST
5th floor

HAIR SALON
3rd floor

HOTEL AND RESTAURANT INFORMATION
5th floor

INFORMATION
ground floor

LOST-AND-FOUND OFFICE
5th floor

LOYALTY CARD
5th floor

LUGGAGE CARRIER SERVICE
on all floors

MADE-TO-MEASURE SERVICE
1st floor, Patrick Hellmann

PACKAGING MAGIC
4th floor

PACKAGING SERVICE
5th floor

PARKING LOT
Contipark parking garage at KaDeWe

PERSONAL SHOPPING SERVICE
5th floor

RESTAURANTS AND BARS
6th and 7th floor

SHIPPING SERVICE
At every cash register on every floor.

SHOE POLISHING SERVICE
1st floor

STORE-TOUR
5th floor, Meeting point by arrangement. Upon request.

TAX FREE SERVICE
5th floor

TAXI SERVICE
ground floor

TOILETS
1st, 2nd, 5th and 7th floor

WARDROBE AND LUGGAGE STORAGE
5th floor

WATCH AND JEWELLERY SERVICE
3th floor

WHEELCHAIR SERVICE
ground floor

Personal Shopping KaDeWe