Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 09:00 PM
Saturday09:30 AM – 08:00 PM
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Data protection

The KaDeWe attaches great importance to the protection of your personal data and your right of selfdetermination with regard to information. The following privacy statement informs you about how the personal information you enter on our website is being processed.

Supply of personal data

In general you can visit our websites without revealing any personal information. You need to share personal information if you:
•    use our contact form
•    buy items in our online store
•    order a customer card
•    sign up for our newsletter
•    register in the press room

We will process person-related data in accordance with § 28 BDSG to the extent that is needed for dealing with your request. To answer a question, process your order, or for accreditation in our press file. After your request has been processed or in the case of the termination of a business relationship your data will be deleted or retained on our system it in accordance with legal retention periods.

If you apply for a position in our company via our website, you will be forwarded to our application portal. Please refer to the data protection guidelines on the application portal to find out how your personal data is being handled in case of an application.

Information disclosure

We will disclose the personal data that you have disclosed to us without your express consent only to the extent that it is necessary to process your request, this includes disclosing your address to delivery services, payment providers, website service and maintenance, newsletter delivery etc. We will not disclose them to other third parties and in particular not sell them or otherwise pass them to commercial users. If you decide to receive marketing information, you will only receive e-mails from the KaDeWe.

Ordering online

If you order an item in our shop, we will process and use your specified personal data exclusively for execution of your payment and delivery unless you have specifically accepted the use of your data for other purposes like customer card application or newsletter subscription. You will find further information on this in our FAQs and methods of payment.

Customer Card application

If you apply for a customer card and use it for purchases, we will use, process and save your data for the loyalty program and advertising directed to you via mail as well as market research. At any time, you may object to the use of your information for these purposes. In order to do so, please send an email to service@kadewe.com.

Newsletter

If you sign up for our newsletter, we will send an e-mail to the registered e-mail address in which you will be asked to confirm your newsletter subscription (Double-Opt-In). When you accept, your IPaddress and the date and time of your acceptance will be saved. This ensures that no third-party has misused your data. Under no circumstances will we sell your personal data for advertising or marketing purposes to third-parties or otherwise make them available for such. We will only share your personal information with technical services that are needed to deliver your newsletter. As a matter of course, you are free to unsubscribe to our newsletter service whenever you want by clicking on the unsubscribe button in the newsletter or sending an e-mail to service@kadewe.com.

Cookies

We use cookies on our website for your convenience and to make your visit as enjoyable as possible. In using our website, you agree that we can save the aforesaid types of cookies on your computer or similar, and that we may access them the next time you visit our website.
Cookies are small text files that are saved on your hard drive. Some of the cookies we use are deleted from your hard drive at the end of your browser session, when you close your browser window (socalled session cookies). Other cookies remain on your computer and allow us or our partner companies to recognize your computer during your next visit (so-called long-term cookies). You can configure your browser so as to be informed about the placement of cookies, to decide to accept these on a case-by-case basis or to completely exclude all incoming cookies. In case you generally do not accept cookies, the functionality of our website might be limited.

Analytic Tools

Google Analytics

Moreover, we use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics is also a cookie-based service and allows an analysis of the use of our website.
We would like to point out that this website uses Google Analytics with an anonymized code, IP addresses will therefore only be processed in a shortened form within the European Union or another states of the European Economic Area, before they are transferred and saved in the United States of America. In exceptional circumstances, IP addresses may be sent and shortened on a Google server within the USA. Google has been assigned by The KaDeWe Group GmbH to use this information to assess use of our website, in order to compile reports regarding our website, and in order to provide other services associated with the use of our website and Internet use. We would like to indicate that this website uses Google Analytics with the extension “anonymizeIp”, which means that IP addresses are stored as anonymized data (so called IP-masking). On no account will Google link your IP address to other data retrieved by Google. You can prevent the collection of cookie-data related to your use of our website (including your IP-address) by Google, by clicking the button below, or by downloading and installing the available browser Plug-In through this link http://tools.google.com/dlpage/gaoptout?hl=en. For more information about the Google privacy policy, see the following link: https://www.google.de/intl/de/policies/.

Social Media-Plug Ins

This website uses Social Plug-ins (“Plug-ins”) for the social networks Facebook and Instagram. If you call up one of our website pages which has a Plug-in of this kind, your browser sets up a direct link to the Facebook or Instagram servers. The content of the plugin is passed by the provider directly to your browser and integrated by it into the website. This means that we have no influence over the extent of the data, which Facebook and Instagram obtain (s), with the help of this plugin and we therefore inform you according to our information status:

Through integration of the plugin, the provider obtains the information that you have called up the relevant page on our internet site, even if you do not own a profile with the providers or are not logged in at the time. This information, including your IP address, will be passed from your browser directly to the provider and stored on their servers. The server location may be outside the European Union/EEA in the USA.

If you are logged on to the accounts of one or more providers at the time of your visit, the provider can allocate the visit to your account. If you interact with the plugin, by using a button, for example, or by posting a commentary, the information will be given directly to the provider by your browser. The information will also be published on your social media account and shown to your contacts. If you do not want Facebook or Instagram to collect data about you via our internet website and to link this with your data stored on the social media network, you need to log off from the network before going to our website. Please refer to the providers privacy policies:

Facebook: https://www.facebook.com/policy.php

Instagram: https://help.instagram.com/155833707900388

SSL Technology

We use a secure SSL (Secure Socket Layer) connection to protect the transmission of your data. This ensures that your personal data, including credit card details and contact information, is securely transmitted via the internet. The data is encrypted in such a way that it can only be read by our payment system. From a symbol (sealed padlock) in your browser’s window bar, you will recognize that you are now in the secured area. If your PC cannot process SSL – which may happen in rare cases – you do not need to worry that your data will be transmitted without secure encryption. In such cases, you will usually receive an error page drawing you attention to the problem. Then, you should best of all contact your provider.

3-D Secure Procedures

These are security procedures especially developed for Visa and Mastercard transactions that ensure that only the legal cardholder and legal online provider participate in a transaction. If a credit card holder is registered with the 3-D Secure Procedure via one of the registration methods, then following your input of the card details an additional dialogue screen, connected with your bank, will open to request your entry of a secure code (a password chosen by yourself). Only by entering the correct password will the transaction be carried out. Your bank will tell you if your credit card is registered for this procedure.

Right of information

In accordance with the German Data Protection Act, you have the right to be informed free of charge about the data collected concerning your person, as well as the correction, barring or deletion of the data stored in your file. Please direct any corresponding request to:

The KaDeWe Group GmbH, Datenschutz, Katharina-Heinroth-Ufer 1, 10787 Berlin